Uts — money deducted two times still not refunded

Address:

Mahalaxmi Paradise, B wing, Flat No 002, New Vadavli, Chikhloli,, Thane, Maharashtra, 421501

Dear Sir/Madam,

I have renewed my monthly pass on 3rd April 2019 my money was deducted two times the first transaction was failed and was told me that money will be refunded in seven working days still I have not received my amount back in my account its been more than ten days.

What type of services are been provided by the Indian Railway

As the helpline, no which is provided never works or always been busy

Calls do not get connected any time worst app I have ever used.