Uttam Vastra.com — Product returned Amount not recieved

Address:500050
Website:www.uttamvastra.com

I have booked a dress on uttamvastra.com in January. I have returned the product but the amount has not been received yet.
My order id is 184636. I have paid Rs.1199/-.
I have received a cheap quality product and I have returned the product in the same month.
I have attached the return slip as well.
Gave them my bank account details twice, also asked them to give store credits so that I could buy some other product, though the quality was not up to the mark.
I have raised complaints so many times but the amount has not received yet.
Its six months old. i have booked and received the order in January 2016.
I have even provided them the return slip.
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Uttam Vastra customer support has been notified about the posted complaint.
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Dear Roopsy,

We apologize for the delay in receiving a refund for your Order: 184636.

I would like to confirm that your amount of Rs 1199/- for Order No: 184636 has been successfully refunded by us in your bank account which you have mentioned in the refund form. Below are the details:

Order No: 184636
Product Code: Orange Net Embroidery Designer Lengha choli (#UV-99360)
Amount: 1199/-
Bank Reference No: CMS[protected]
Date of amount refunded : 9th May 2016

You can also confirm the refund on your bank statement.

For any further assistance, you can write to us on : [protected]@uttamvastra.in . We will be glad to assist you.

Thanks & Regards

Uttamvastra Support Team
Size of kurti doesn't fit. Kindly return it I have ordered a kurti and I got it on 7th May. The size doesn't fit me. I'm requesting a return and refund of the product. Kindly proceed my request
Hey
That's not good to add delivery charge of Rs 100 for each item added to cart. Is it some kind of technical fault. If yes please fix it and inform me asap because I have to buy few things from this site.
Regards,
Pratibha
[protected]
ममैने 30 अप्रैल को आर्डर बुक किया और आनलाइन भुगतान भी किया मेरा आर्डर आजतक नही आया कम्पनी के ग्राहक सुविधा केन्द्र पर फोन भी कर चुका हूं कभी कहते है आर्डर तैयार नही है, कभी कल डिस्पेच होगा, कभी कहते है डिस्पेच हो गया। ऐसे लोगो के खिलाफ कार्यवाही होनी चाहिए ।।

Uttamvastra.com — Nobody has come to take the return item

Though the product has been delivered 3 weeks back and a return request was made to take back the item as the quality was bad, nobody has come till now to take the item back

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