[Resolved]  Uttamvastra.com — Against the non performance of the responsibility towards the customers.

Dear sir/mam
i complained few weeks before against the uttamvastra company On this consumer registration forum, that day i received an assurance that the products which i purchased from this company was not satisfactory and they will take away the products as early as possible. I purchased 2 suits from this irritating company in the month of may 2016 and on 15 th day of may and the product order no.is 405064. the day we received the product we found that it was not satisfactory, it.was not according to the pics shown in the website. From 20 th of may we are complaining about the product and told them to take it back but they only gave us fake assurances that we have arranged pick up.when we complained at ur site on 9th may 2016 they again assured us that we have arranged reverse pick up for ur product but till today no one has came to take the product back. The company is running a fraud business as neither they are taking back the products nor giving us our money back.the company has no worries about their customers. there is nill customer satisfaction by the company and the company's head or mangers have no interest to look into these kinds of problems the consumers are suffering from. I request consumer forum to charge a heavy fine against this company for the fraud they are doing with their customers .

Dear sethi1989rajni,

I apologize for the inconvenience caused for your order: 405064

As you have received a different product and material is not up to the mark, we can arrange a return pickup of your product and once your product reaches our store, we will issue a refund of the amount you have paid for your product.

For this, we require the below mentioned details

1) Photo o[censored]ttamvastra Invoice
2) Photo of Courier Delivery Invoice
3) Photo of your Product
4) Photo of your Bank Passbook

You can send us the above mentioned details on : [protected]@uttamvastra.in

Additionally, please fill the Refund Form using the below given link and Submit:

http://goo.gl/forms/Ztb8GZthTL

In case if reverse pickup is not done within 7-10 business days, we request you to “Self Return” your product to us (via any postal / courier services) on the below given address and we will issue a refund in your bank account for a Maximum of Rs. 100 per product towards the Self Return charges.

Our Address: 106, 107 Shri Mahavir Textile Market, Opp. Bhakti Dham Temple, Parvat Patiya, Magob, Surat – 395010, Gujarat

Note: - You have to fill the form printed on the back of your Uttamvastra Invoice and return to us with the product.

Thanks & Regards

Uttamvastra Support Team