[Resolved]  Uttamvastra.com — Fw: regarding returning your product to uttamvastra

Address:Basti, Uttar Pradesh, 272002

I have ordered a lahanga in march 2016. I received a message that product will be delivered within 10-15 daays. But not received the product. After 15 day i contact to customer care they not responding very well. After many call/ email during 3 month i dont get the product and now they are telling us that product has been delivered at lucknow while i have booked the product for basti (272002). Neither they are providing the product nor money. I think last solution will be consumer forum. Very bad company with bad service. My order no. Is 300515.

Harish tiwari
[protected]
[protected]@rediffmail.com
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Jun 22, 2016
Complaint marked as Resolved 
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Dear Harsih,

In regards to your query for Order No: 300515

On investigating your case, I see that you have placed an Order with the below given details:

Order No: 300515
Product: "Pink Lehenga Choli With Fabric Net And Georgette & Work Embroidery"
Order Date: 4th March 2016
Shipping Address: "C/O Arvind Kumar Singh Basti 272002"

We have dispatched your order and it was delivered to your address which you have mentioned. Below are the details for delivery:

Dispatch date: 5th March 2016
Dispatched via : Overnite Couriers
AWB tracking no: [protected]

As Overnite courier's have their nearest office in Lucknow, they have then sent their courier boy from Lucknow office to get it delivered to your address.

For your reference, I have attached a screenshot of courier website showing that the product was delivered to your address on 15th March 2016.

For any further queries or assistance, you can write to us on [protected]@uttamvastra.in . We will be happy to assist you.

Thanks & Regards

Uttamvastra Support Team

No Sir,
I have not received product on my address. Lucknow is 180 km away from basti. When I made a enquiry after 1 month i.e. after 15th march your representative after consultation with your courier partner told me that product is still in Lucknow office as your address is not complete. Then how it is possible that product held with your courier partner's lucknow office has been delivered. I want deceiving slip also. This slip has been produce earlier and when I made a enquiry and told that I have not received the product the consult with courier partner and told me that your product has been wrongly delivered at lucknow. Please ask receiving slip from your courier partner. They have made something wrong.

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