Uttamvastra.com — I am not getting my money back

Address:Kolkata, West Bengal, 700032
Website:www.uttamvastra.com

I have bought a product from Uttam Vastra and because of some problem in their website my product got ordered twice after it was delivered it was received by my family member and after when I check my product I saw the same product delivered twice then I immediately lodge a complain and they picked the product on 21 April but didn't get my money back yet and every time am calling the executives are giving me a certain time but are failing to return the money.
Please take some quick action.
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Uttam Vastra customer support has been notified about the posted complaint.
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Dear Avilasha,

I would like to assure you that your refund of Rs. 1099 for Order No: 365265 which you have returned has successfully been initiated by us in your HDFC bank account which you have mentioned in the refund form. Below are the details:

Order No: 365265
Product Code: Georgette Fabric With Embroidery Work In Salwar Suit (UV-25533)
Amount: 1099
Bank Reference No: CMS[protected]
Date of refund initiated: 5th May 2016

You can also confirm the refund on your bank statement in 4-5 working days.

For any further assistance, you can contact us on [protected]@uttamvastra.in . We will be glad to assist you.

Thanks & Regards

Uttamvastra Support Team
If it was initiated on 5th May till now I should have got my money but I didn't get the money yet..
An order has been delivered to me and it is of bad quality now I want it to return it back n to refund d money but there is no response for this . I want an earlier response for it as soon as possible. I m trying for its refund since 6 days and also contacted to customer care no. BT still no response is there.
I need to return my order no. [protected] in Uttamvastra and no body is responding to my mails. Highly ridiculous.
This wasn't helpful at all !
I didn't get my money yet !
UTTAM VASTRA is the Worst Site I have ever shopped from !
This site should be banned !!!
Dear Avilasha,

I would like to confirm that your amount of Rs. 1099/- for Order No: 365265 has successfully refunded by us in your bank account which you have mentioned in Refund form on 9th May 2016.

The bank reference number for the amount deposited in your account is : CMS[protected]as quoted earlier)

If you have still not received the refund in your bank account, I would request you to send us a copy of your bank statement from 1st May 2016 till 11 May 2016 on our email : [protected]@uttamvastra.in

We will get this investigated for you.

Thanks & Regards

Uttamvastra Support Team

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    106 / Shri Mahavir Textiles Market, Surat, Choryasi, India - 395010
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