[Resolved]  Uttamvastra.com — Refund needed for the products that were undelivered

Address:	Surat, Gujarat, 395010
Website:	uttamvastra.com

220208 and 213668 are the order numbers of the orders i placed. I placed the order on february 4th and paid via my debit card. Their policy said that the products will reach the customers within 15 days and when i didnt receive the product after feb 19th (15 days after) i started calling them. They said that the products are in transit and all and mailed me two track id which i later found out that they were fake. I frequently called their customer service centre to enquire about my orders and all i could hear was that they have dispatched and is in transit. Days passed by and on March 13th which is 40 days after the placement of order i called them to enquire about my products. Then one among their people said that they didnt even dispatch the products from their warehouse. This sums up to the fact that most of the team i was cheated by the customer support . They gave out false information to their customers. When i asked about the refund policy they said that they would mail me the link for refund procedures. Eventhough i have filled it out i'm still worried seeing the complaints in here were lots of people are still to be given the refund cash. Uttamvastra is one of the biggest fraud site in India. 10k of my hard earned money is in hold right now. Respond to this complaint ASAP and take necessary actions for the refund procedures else we will have to settle this in legal ways. Give me refund ASAP