Jun 02, 2016
Updated by Richa Manocha Purchased product from company and requested returned. It took 3 months for returning of product. Now they are not refunding back the amount. They are saying that we have processed refund, however we didn't received also they are not sharing the 23 digit transaction number with us.
I have already sent number of mails to them, now they have stopped revert on mail.
Dear Team,
It has been a fraud with me, as you were continuously lying that you made the transaction.
I have checked from bank as such kind of transaction was not made.
It has been 15 days I am continuously contact your customer service and my bank simultaneously, however I didn’t receive the amount.
My bank clearly told me that no transaction of 699+699 was done.
It had been a fraud as you have taken the product back and didn’t made the transaction.
Kindly share the 23 digit ARN number for the transaction done, else I will again take help from Police and Consumer Court.
Revert awaited.
Regards,
Richa
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Monday, May 23, 2016 3:34 PM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms. Richa,
Due to security reasons, our company cannot share transaction details with any of the customers.
However, i will keep a personal followup for your refund.
Please be assured that the refund is posted to your Bank Account within 4- 5 working days.
Thanks & Regards
Bunny,
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Monday, May 23, 2016 2:19:07 PM
To: Uttamvastra Online Shopping
Subject: RE: order number 231417/ Consumer Court
Dear Team,
As confirmed from your customer care department, these are only Payment Reference number and not the transaction id’s.
Kindly confirm the transaction id’s which can be easily confirmed from my bank.
Regards,
Richa
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Monday, May 23, 2016 2:12 PM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Below are the details for your refund:
Order No: 231417
Amount: 1398 (699 + 699)
Bank Reference No: CMS[protected], CMS[protected]
Bank Account No: [protected]
IFSC Code: CITI0000002
Date of refund initiated: 17-May-2016
I request you to confirm it with you bank within 4 - 5 working days.
Appreciate your time and business with us.
Thanks & Regards
Bunny,
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Monday, May 23, 2016 11:38:40 AM
To: Uttamvastra Online Shopping
Subject: RE: order number 231417/ Consumer Court
Dear Team,
Didn’t receive the amount yet and banks doesn’t require that much time for any transaction.
Would you please share the transaction id’s for both product credit such that I can discuss the same with my bank account.
Regards,
Richa
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Sunday, May 22, 2016 12:17 PM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms. Richa,
I apologize for my previous email, we had processed for your refund of Rs. 1398.
Please be assured that your refund will be posted to your Bank Account at your earliest.
We appreciate your time and patience.
Thanks & Regards
Bunny,
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Friday, May 20, 2016 5:06:29 PM
To: Uttamvastra Online Shopping
Subject: RE: order number 231417/ Consumer Court
Dear Team,
As already stated the amount paid was 1398/-. May I know the reason of transferring only 699/-
Regards,
Richa
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Friday, May 20, 2016 3:01 PM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms. Richa,
I would like to confirm that your refund has successfully initiated by us in your bank account which you have mentioned in the refund form. Below are the details:
Order No: 231417
Amount: 699
Bank Reference No: CMS[protected]
Bank Account No: [protected]
IFSC Code: CITI0000002
Date of refund initiated: 17-MAY-2016
You can also confirm the refund on your bank statement in 4-5 working days.
We appreciate your Business with us.
Thanks & Regards
Bunny,
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Friday, May 20, 2016 10:00:23 AM
To: Uttamvastra Online Shopping
Subject: RE: order number 231417/ Consumer Court
Dear Team,
Didn’t receive the amount yet. Kindly confirm the transaction id. Number.
Regards,
Richa
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Monday, May 16, 2016 1:52 PM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms. Richa,
This is to let you know that we had already initiated your refund process from our end.
We will make sure that your refund is posted to your Bank Account within maximum of 10-15 working days.
We appreciate your time and patience.
Thanks & Regards
Bunny,
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Monday, May 16, 2016 10:53:47 AM
To: Uttamvastra Online Shopping
Subject: RE: order number 231417/ Consumer Court
Dear Team,
It has been already delayed. Would request you to accelerate the process.
CITI BANK LTD - CITI0000002 Richa [protected]
Amount-1398/-
Regards,
Richa
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Sunday, May 15, 2016 9:47 AM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms.Richa,
This is to confirm that we have received your product at our store.
I also see that you have successfully filled the refund form.
We appreciate your efforts and we will soon initiate your refund process.
Your refund will be posted to your bank account within 10-15 working days.
Thanks & Regards
Bunny,
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Uttamvastra Online Shopping
Sent: Wednesday, May 11, 2016 9:52:23 AM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms. Richa,
Thank you for returning back your Order.
As soon as we receive it within our premises, we will confirm about your return product and will initiate your refund process thereafter.
I also see that you had successfully filled up your refund form.
We will make sure that your refund is posted to your Bank Account within 10-15 days, after we received back our product at the store.
Appreciate your time and patience.
Thanks & Regards
Bunny,
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Tuesday, May 10, 2016 5:53:16 PM
To: Uttamvastra Online Shopping
Subject: RE: order number 231417/ Consumer Court
Dear Team,
Thanks for arranging pick-up. Fed-ex boy received the product today at 4:30 pm in the same packet from which I received.
Attached is the picture of return pick-up receipt.
Kindly refund the entire amount (1398/-) to my bank account. Below mentioned are the details:-
CITI BANK LTD - CITI0000002 Richa [protected]
Awaiting refund.
Thanks and regards,
Richa
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Monday, May 09, 2016 12:53 PM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms. Richa,
We have received your query .
We again arrange reverse pick up from our end, we have switched to a new Courier company .
We will picking up the product within 7-10 working days or earlier.
As soon as we receive our product back, you will receive your refund payment within next 10-15 working days.
In case if reverse pickup is not done within 7-10 business days, we request you to “Self Return” your product to us (via any postal / courier services) on the below given address and we will issue a refund in your bank account for a Maximum of Rs. 100 per product towards the Self Return charges.
Our Address:
106, 107 Shri Mahavir Textile Market, Opp. Bhakti Dham Temple, Parvat Patiya, Magob, Surat – 395010, Gujarat
Also, revert back to us along with the image of your return receipt, so that we can confirm about your returned order.
Note: - You have to fill the form printed on the back of your Uttamvastra Invoice and return to us with the product.
Thanks & Regards
Pal,
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Monday, May 9, 2016 11:57:17 AM
To: Uttamvastra Online Shopping
Subject: RE: order number 231417/ Consumer Court
Dear Team,
It has been communicated on many occasions that I am unable to return myself. Also it was confirmed from your team before purchasing the product.
If there was any possibility to return, then I might have purchased the product from retail itself.
Would request you to arrange the pick-up specifically for this time and return my complete amount (1398/-_) in my bank account (details already shared).
With Warm Regards,
Richa Manocha
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Monday, May 09, 2016 11:54 AM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms. Richa,
I apologize for the inconvenience caused for your Order No: 231417
We already arrange reverse pick up from our end, due to some reason its cancel.
In this situation, we request you to “Self Return” your product to us (via any postal / courier services) on the below given address and we will issue a refund in your bank account for a Maximum of Rs. 100 per product towards the Self Return charges.
Address: 106, 107 Shri Mahavir Textile Market, Opp. Bhakti Dham Temple, Parvat Patiya, Magob, Surat – 395010, Gujarat
Also, revert back to us along with the image of your return receipt, so that we can confirm about your returned order.
Note: You have to fill the form printed on the back of your Uttamvastra Invoice and return to us with the product.
Thanks & Regards
Pal,
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Monday, May 9, 2016 11:15:23 AM
To: Uttamvastra Online Shopping
Subject: RE: order number 231417/ Consumer Court
Dear Team,
I received a call from your courier partner Fedex for pick-up of product, however call was received on 6th May at 9:00 pm.
When I asked them to arrange the pick-up on Monday between 9 am-6 pm, they asked me to arrange pick-up by raising the request again on Monday.
Would request you to collect the product in office hours ASAP.
Regards,
Richa
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Wednesday, May 04, 2016 4:06 PM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms.Richa,
Thanks for the revert.
Also to let you know that we have taken your request into consideration.
I would like to assure you that I have arranged a return pickup of your product and once your product reaches our store, we will issue a refund of the amount you have paid for your product.
Your return pick up will be done in maximum 7-15 working days.
Appreciate your time and patience
Thanks & Regards
Nancy
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Wednesday, May 4, 2016 3:34 PM
To: Uttamvastra Online Shopping
Subject: RE: order number 231417/ Consumer Court
Dear Team,
It has been communicated on many occasions that I am unable to return myself. Also it was confirmed from your team before purchasing the product.
If there was any possibility to return, then I might have purchased the product from retail itself.
Would request you to arrange the pick-up specifically for this time and return my complete amount (1398/-_) in my bank account (details already shared).
With Warm Regards,
Richa Manocha
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Wednesday, May 04, 2016 1:46 PM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms.Richa,
We regret for the inconvenience caused to you by us.
Can you please let us confirm have your return back our product or not ?
It might be the reason you didn't get your refund till now.
If you have return our product back I would request you to send us the image of courier return receipt which you have received while returning the order ?
Kindly revert back so that we can process further.
Appreciate your patience.
Thanks & Regards
Nancy
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Tuesday, April 12, 2016 12:10 PM
To: Uttamvastra Online Shopping
Subject: RE: order number 231417/ Consumer Court
Dear Team,
Kindly inform the further actions taken by you to accelerate my refund process.
Below mentioned is the account details.
CITI BANK LTD - CITI0000002 Richa [protected]
Kindly inform the deadline, for the amount transfer.
Regards,
Richa
From: Uttamvastra Online Shopping [mailto:[protected]@uttamvastra.in]
Sent: Tuesday, April 12, 2016 10:48 AM
To: Richa Manocha
Subject: Re: order number 231417/ Consumer Court
Dear Ms.Richa,
It is with great concern that I address an incident you experienced with our customer service department.
After hearing of this issue, I would like to make an apology on behalf of our company.
We are taking all the necessary steps to make sure that this type of problem does not happen again.
We are indeed sorry for the delay in refunding your security money.
Thanks & Regards
Neha Shrivastav
Uttamvastra Support Team,
Helpline No: +[protected]
A: 106/107 Shri Mahavir Textiles Market, Magob, Surat, Gujarat - 395010
________________________________________
From: Richa Manocha
Sent: Monday, April 11, 2016 9:58 AM
To: Alpesh Meruliya
Subject: order number 231417/ Consumer Court
Dear Team,
This is to inform you that after lot of follow ups and after raising n number of complaints, I didn’t get service in my refund process.
No one helped out me in the process. Really disappointed from services from such a drastic website.
Raised complaint in Consumer Court as well with Complaint id number ‘’ 674491’’.
Kindly refund my amount 1398/- for order number 231417, else I will move to Police now for further actions.
Thanks and Regards,
Richa Manocha
