Uttamvastra.com — There is no refund even products are returned before 25 days

Address:Surat, Gujarat, 395010
Website:www.uttamvastra.com

I am struggling to get refund from Uttam vastra where I ordered 2 Products in April month with Order ID - 342424. Products quality were very bad as expected. First I took multiple follow up with Uttam vastra customer care for reverse pick up but there was no updates then I did self return by 172 rupees. Products are now in Uttam vastra huse but there was no initiation from their side and every 2 days I am following to Uttam vastra customer care on my refund they said they have done from their side and ask to your bank. I contacted to my bank account customer care and they informed there is no such types refund they are seeing. It is so frustrating to get my money now it is 25 days over but there is single updates from Uttam vastra. Please help me to get it ASAP. Is there any other way so this issue can resolved as fast.
Many thanks in advance.
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Dear Lokendra,

I would like to confirm that your amount of Rs. 5048/- for Order No: 342424 has been successfully refunded by us in your bank account which you have mentioned in the refund form. Below are the details:

Order No: 342424
Product Code: UV-165813 / UV-165897
Amount: Rs. 5048/-
Bank Reference No: CMS[protected]
Date of refund posted : 18th June 2016

You can also confirm the refund on your bank statement in 4-5 working days.

For any further assistance, you can write to us on [protected]@uttamvastra.com or call our customer care on :[protected]. We will he happy to help you.

Thanks & Regards

Uttamvastra Support Team.
Dear Lokendra,

In regards to receiving your refund for Order : 342424.

I would like to confirm that your amount of Rs. 5048/- for 2 products (UV-165813 / UV-165897) and Rs. 172/- for self return charges is successfully refunded to your bank account on 17th June 2016.

I would request you to confirm the same with your bank statement.

We appreciate your time and patience.

Thanks & Regards

Uttamvastra Support Team
i have not received my payment of Rs 699 since last one month..i dont know how their policies..i have called so many times now today i have tried their no but not picking..my order no is 104024...
Dear Uttamvastra,

My order no. is 404506, I am struggling to get refund from Uttam vastra where I ordered one kurta salwar order no. 404506, Products quality were very bad as expected. First I took multiple follow up with Uttam vastra customer care for reverse pick up but there was no updates then after several followups they arranged the pick up. Products are now in Uttam vastra house but there was no initiation from their side and every 2 days I am following to Uttam vastra customer care on my refund they said they have done from their side and ask to your bank. I contacted to my bank account customer care and they informed there is no such types refund they are seeing. It is so frustrating to get my money now it is 20 days over but there is single updates from Uttam vastra. Please help me to get it ASAP. Is there any other way so this issue can resolved as fast.
Many thanks in advance.

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