Uttamvastra.com — Wanthe to return the product but no reply from seller

Address:Surat, Gujarat
Website:WWW. Uttamvastra.com

I have bought the gown from the site. However the product quality is so poor. And now i Want to return the product. I have been complening about the product from last 3 days. But haven't heard from the seller the customer service number is now working ang no response from the email too. Feel very cheated . I want to refund now. Very disappointed from the product and service.


My order no. 419287

My email. [protected]@gmail.com
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Uttam Vastra customer support has been notified about the posted complaint.
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Dear Divya Patel,

I apologize for the inconvenience caused for your order: 419287

As you have received a different product and material is not up to the mark, we can arrange a return pickup of your product and once your product reaches our store, we will issue a refund of the amount you have paid for your product.

For this, we require the below mentioned details

1) Photo o[censored]ttamvastra Invoice
2) Photo of Courier Delivery Invoice
3) Photo of your Product
4) Photo of your Bank Passbook

You can send us the above mentioned details on : [protected]@uttamvastra.in

Additionally, please fill the Refund Form using the below given link and Submit:

http://goo.gl/forms/Ztb8GZthTL

In case if reverse pickup is not done within 7-10 business days, we request you to “Self Return” your product to us (via any postal / courier services) on the below given address and we will issue a refund in your bank account for a Maximum of Rs. 100 per product towards the Self Return charges.

Our Address: 106, 107 Shri Mahavir Textile Market, Opp. Bhakti Dham Temple, Parvat Patiya, Magob, Surat – 395010, Gujarat

Note: - You have to fill the form printed on the back of your Uttamvastra Invoice and return to us with the product.

Thanks & Regards

Uttamvastra Support Team
Please refund the money as I didn't like the material
Bina lal 1837 sec 12part 1
near maharana pratap chowk,
sonipat 131001

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