Uttamvastra.com — No refund even after reverse pick up is done a month before

Asha Kumari Prithviraj

from Agra, Uttar Pradesh

Address:	Dehradun, Uttarakhand, 248001
Website:	www.uttamvastra.com

Hello,
I had ordered a saree on uttam vastra website. My order number is 341989.The quality of the product was v poor. I asked them for reverse pick up after 8days they say mam, we dont provide a reverse pick up facility to your pin code.wherein, in the same building the neighbour had a reverse pickup facility two days before i placed a return request. After too long conversation they arranged a reverse pickup. Returned it a month before but still i have not received refund.Everyday I'm following up for refund they say we have initiated the refund but bank is not processing it. I really want to know that which is the bank that takes more than a month to refund. Everytime I call them they say mam please give us time till Monday. A guy gives a call from this number ([protected]) and promised that madam please give us time till May 4th money will be surely refunded to you. Till date I have not received any refund. They are just making fake promises. Please help me to get my money back.

Regards,
Asha

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Comments

Uttam Vastra Customer Care

from Surat, Gujarat

Verified Support

Dear Asha,

We apologize for the delay and inconvenience caused to receive your refund.

I would like to confirm that your amount of Rs. 1009/- for Order No: 341989 has been successfully refunded by us in your bank account which you have mentioned in the refund form.

Below are the details:

Order No: 341989
Product Code: 1.Pink Net Embroidry Designer Saree (UV-337483)
Amount:Rs. 1009/-
Bank Reference No: CMS[protected]
Date of refund posted to your bank account:09-MAY-2016

You can also confirm the refund on your bank statement.

We appreciate your Business with us.

Thanks & Regards

Uttamvastra Support Team

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