Uttar Pradesh Power Corporation [UPPCL] — electricity wire touching aur balcony

Address:

Shakti Bhavan, 14, Ashok Marg Lucknow, Lucknow, Uttar Pradesh

I live in sahibabad village, ghaziabad pin code 201010. Electricity wire is touching aur balcony and many times my mother get shock from it when she is drying clothes in balcony. We have requested aur area lineman (Jaipal) many times to put some plastic pipes on wires and he promised to do so and tell that bring some plastic pipes and cut them from between and he will to that work but more than 2years have gone but he is not ready to come.