Uttar Pradesh State Road Transport Corporation [Upsrtc] — bad service of bus - diversion of route by janrath on 22 apr 18 from ddun to delhi

Address:	201005
Website:	www.upsrtc.com

I alongwith mywife and 11month baby travelled through janrath bus number up33at2467 of sahibabad depot a service by uttar pradesh transport on 22 apr 18 sunday. I purchased two tickets no. 00015319& 00015320 each @ rs 462 for dehradun to delhi. I have my flat near aradhana cinema, gt road, sahibabad and i therefore purchased two tickets to delhi more expensive instead of the cost of tickets for dehradun to mohan nagar as the ticket cost rs 418 and thus i could save rs 88 but i considered to spend 2x rs 462 for journey from ddun to delhi for comfort and convenience due to having a lady and a baby in night time in ghaziabad area at departure. The conductor did not say anything. It was 3.19 pm at the time of purchase of tickets and the bus moved at about 4.20 pm 20 minutes late from the scheduled departure time as told. I utilised google map in my wife's samsung galaxy on7pro mobile with mobile no [protected] to find location of my drop point in gt road. I was amazed when i saw in google map that the janrath bus was diverting from its scheduled route of gt road to madan mohan malviya road, a road from mohan nagar to anand vihar. I talked to conductor about it, he told that gt road becomes one way after or at 11.00pm and there is traffic jam on that route. I further asked him where he would drop us. Can he drop us at dilshad garden? He told that the bus would pass through suryanagar. Then a passenger told that the bus would drop at dilshad garden. At 11.11pm i alongwith mywife and 11month baby dropped at dilshad garden. It is not a good place at night for female and baby in my view. I took service of janrath only for convenience and comfort of wife & infant as i was assured that the bus would move through its scheduled route (Gt road on the way my flat was situated nearby). I did not demand any other service or expected anything. 11months infant was weeping after more than 6hrs journey. There was no policemen seen. I observed that the traffic on gt road from mohan nagar to dilshad garden was normal. Buses, tempo were running as normal. No jam was seen. I took tempo vikram to go to aradhana cinema from dilshad garden. I asked passenger in tempo whether there was any jam on this route at this time or earlier before. The passenger nodded. So it seems a grave misconduct, conspiracy, corruption, negligence, deception. I lost my amount of rs 88 and suffered from mental agony, tension and a risk of evil happening at night with me and my family. Status of jam at 11.00pm on 22.04.18 can be confirmed from traffic police, ghaziabad. What is the policy of driving bus from dehradun to delhi. How can he divert the route from scheduled route without prior intimation while it is a normal traffic and there is no jam?