[Resolved]  V-Guard Industries — third class service of v guard motor customer care and technician

Address: FLAT NO 402 CASA ZION BUILDING NO 9 AVENUE A 2 GLOBAL CITY VIRAR WEST 401303, Thane, Maharashtra, 401303

V Guard Team,

VERY VERY VERY VERYVERY VERYVERY VERYVERY VERYVERY VERYVERY VERYVERY VERYVERY VERYVERY VERYVERY VERY THIRD CLASS SERVICE

I am buy V-GUARD motor On dtd:13.09.2018 from local shop MODEL NO:VCB14-FO30 SERIAL NO:ULAG1869 but it giving problem from last 1 months.
I have been complaining since 4 to 5 days on V-Guard customer care for motor. even though complaint no is given the technicians never visit and everytime I call the V-Guard customer care they tell that they will put a request again for urgent servicing.

In One months repeated complaints 3 times and follow-ups still following a replacement of defected motor was ordered in the company, while the product is under warranty. (Bought 2 months ago). It was informed this will take 5 days. I am continuously following up in customer care (1 months now) but they are not providing...

Extremely bad service and behaviour of customer care and technician.The service man from the V-Guard didn't even respond for the service.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 18, 2019
Complaint marked as Resolved 
V-Guard Industries customer support has been notified about the posted complaint.
Verified Support
Jul 15, 2019
V-Guard Industries Customer Care's response
Dear Customer, we deeply regret the inconvenience caused. Your feedback will be informed to the concerned team who will look into this matter and take necessary action.
Regards,
Team V-Guard.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V-Guard Industries
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    130
    Pending
    0
    Resolved
    12
    V-Guard Industries Phone
    +91 48 4300 5000
    V-Guard Industries Address
    33/2905 F, Vennala High School Road,Vennala, Kochi, Kerala, India - 682028
    View all V-Guard Industries contact information