[Resolved]  Vacations Gateway — Misleading & mis-commiting to sell the package and taking people for ride.

Address:

Bangalore, Karnataka

Dt: 22/12/2014 Dear Sir/Madam, Ref: SDL00027519 I would like to file my greivence agaisnt vacations gateway company which using unfair trade pratice by mis-commiting and misileading customers. They call customer from a net based call vide # [protected] and tell them since you are a regular customer of one of their channel partners they are offering you a holiday package along with a high end gift obsolutely free. This offer would be valid only for the day since its a special offer which is being offered to few selected customers They tell you that once you book the package you will get an confirmation call with half an hour after which the package along with the free gift will reach you with in a weeks time, they even make you choose the color of the gift. Once the customer accepts the offer he waits for the confirmation call which does'nt come forget about the package and the promised gift.Their customer care is also of no help. customer care just keep parroting the company policies and referal gift scheme which is not same as the one which their sale represntatives keep promising. Neither do they follow after sales procedure of confirmation call which the company has itself laid down. In most cases customer neither get the confirmation call nor the packages delivered along with the things promised. In my case i was offered thailand/malaysia package of 4night and 5days by mr. anil sagar on 4th oct 2014 at around 4.00pm. He had informed me that i would be getting a sony xeperia z2 tablet whose market value will be 49990/- obsolutely free if i register for holiday package today. This offer was being made to only selected few cutomers for using the payment gateway of one of their channel partner "ICICI payment gateway" and was being offered to only selected customer's from bangalore and i am one among them I was also made to choose the color of the gift. After registering when i did not receive any confirmation call i their customer care and also sent mails to enquire about the same. After few mails and phone call i received a reply asking for 4-5 days to cross verify and update me. In my subsequent mail when i informed them about the details of package and free gifts that came along with the package as per mr. anil sagar's commitment they started back tracking saying that the company doesn't offer and free gift on registering 1 package and that to customer is elegible for the gift only if he refer new prospective customer and that to depends on number of referals conversations. This was totally different from what anil sagar had offered. When i highlighted this mis-commitment at the time of confirmation call which i had received on 27th oct after numerous mails and call the person on the other end requested me to mail all the mails i had received from anil sagar at the time of registering the package so they can once again cross verify and get back to me, leaving the verification process incomplete. After which i have received no communication from them nor the holiday package and the gift as promised till date. When i checked on consumer forum i was surprised that i was not the only one who had been conned. There is a huge list of people like me who are also taken for a ride with their dubious trade practice. attaching copies of mail conversation as a proof