Vguard — v guard cooler motor pump not working

Hi,

I had purchased VGuard cooler 1 month back and now the pump is not working. Despite several calls to customer care, a technician was arranged. Since it is peak summer season, the service center needs to keep the motor pump, since it is the main for a cooler.After we raised the request they said that we will order the motor pump now. It is very pathetic that the service center itself is not keeping the sufficient orders . Service request number SR1 [protected]