[Resolved] Videocon D2H — Recharge failed. Not doing refund

Chetan Pawle

from Delhi, Delhi

Website:

Infinity application of Videocon d2h

I recharged my d2h account[protected] from d2h infinity app by using Kotak NetBanking on 8th April 2021, my recharge didn't completed successfully but Rs. 300/- deducted from my bank account. I contacted d2h support many time they only asking me to wait 24hr. refund is not yet credited to either d2h account or bank account. Today is 10th April 2021 and now there customer care is not reachable. Very bad customer service. Please look into the same.

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Aug 12, 2021

Complaint marked as Resolved

d2h customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2021

d2h Customer Care's response Dear Chetan,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

Verified Support

Apr 13, 2021

d2h Customer Care's response Dear Chetan,

Please note that we have not received your payment of Rs.300 for Customer ID[protected] dated[protected] as payment was unsuccessful at your end so kindly contact your respective bank for the status.

Thanks & regards