Videocon D2H — Recharge Issues

Address:

Bangalore, Karnataka

Dear Sir/Madam I recharged my account on Videocon website through Citibank debit card on 16th May 2015 since my due date was 17th May 2015 for which amount was debited from my bank account but wasn't credited to my d2h account. I tried contacting customer care but as usual that wasn't of much help and informed me that they cannot help at the momment and i need to wait for 2 days to check the status.But i explained to them that my account will be deactivated the same midnight but they did not understand my situation. The error message i received are as follows:- The Payment has succeeded, but the Recharge operation has failed. The payment may be posted in your d2h account id[protected] if successful or refunded within 36 hours. In case it is not done kindly contact Customer Service no [protected] and quote your Payment Reference No:[protected] and they will assist you in getting the credit. Its just about a month that i had this connection and im having lot issue with videocon and Im sure that i will not suggest anyone for a videocon connection.