Vijay Sales — Air Conditioners

13 May 2023
Amstrad Products: Inverter Split Type Wall Mounted Air Conditioners. Mob no. [protected].

One of my Amstraad AC’s is again leaking gas and is not cooling. I have complained to Amstraad on 10th May 2023 and till the time of this e-mail nobody has turned up! I have also reported to Vijay Sales and they are also not doing a good job!

Synopsis:

I had bought two AC’s as above, in July last. I was not using them till Feb 2023 as it was not necessary. I have started using them in March and to my amazement, I find that both the AC’s are not cooling!

I complained to Vijay Sales as well as Amstrad on 16th March. Their mechanic who turned up was very rude, uncourteous, bad mouthed and ill mannered! He, in a commanding tone, told me on phone to keep the invoices ready! When he came home I gave him both sets of papers and he started mixing them. I told him not to mix the papers as the details in the warranty portion of the User Manuals were different. He would not listen to me and instead he started teaching me that the contents of the user manuals were identical! At this point, I put my foot down and told him not to mix. Meanwhile he started receiving phone calls (I don’t know if it was his wife) and I told him not to entertain phone calls if they were not o[censored]rgent in nature. To this he started talking to me loudly saying whether he was not allowed to talk on phone. I said no as he was wasting my time. He said it was a customer when I pointed out to him that I too was his customer. Bad tempered as he was he aksed me whether I wanted to do the job or not! I was amazed and told him point blank that it was he who had to do the work/repair the AC. He said he was not going to do the job and walked out of my house.

Later on I had to move heaven and earth to get them restored. The gases were leaking and they had to repair the leaks and fill in gas!

I think Amstraad are outsourcing to cheap and unprofessional agencies for installation, maintenance etc.

I wonder how Amstrad can afford to have such ill mannered staff. May be that they have not trained them properly! Or Amstrad may have not heard of a thing like training!

I also wonder about the type of computer system they have! Why the Technician should ask the customer for Inv. Copy etc. as he should have all the info of the customer in his system! May be they have got the computer programme done from non professional developers as well for throw away prices!

One of my AC’s is again leaking gas and is not cooling. I have complained to Amstrad on 10th May 2023 and till the time of this e-mail nobody has turned up! I have also reported to Vijay Sales and they are also not doing a good job!

Even reputed company like Vijay Sales should not deal in the products of such illl reputed companies. Their Sales Agent strongly recommended this company as otherwise we were to go for Blue Star only.

We have two more units but they are of Blue Star.

V V Sarma
Cell No. [protected]