Vijay Sales — Cancellation, refund and no response from team

I ordered phone online on 7th Jan and dropped an email on 13th Jan because the customer rep gave false information that I will receive phone on 11th instead of 9th. Later they were not able to give any TAT and because the product was still with them I requested to cancel the order from their end and initiate refund but to my surprise they didn't inform bluedart about cancellation of my order and dispatched the product. I got angry when bluedart tried to deliver on 15th Jan. I called up Vijay sales they apologized and asked me to refuse the order and once they receive they will initiate the refund but Vijay sales never bothered to drop an email to bluedart team regarding returning the order and instead I was informed by bluedart team that they have not received any email regarding cancellation and also there is no revert on their email by Vijay sales to return the order. The bluedart team will return to the seller only after receiving confirmation from Vijay sales else will have to keep it with them for 7 days before sending to vijay sales. I followed up on email and calls but the team replied to blue dart on 18th. From 13th Jan till 18th they didn't any action from their end and also from 9th Jan the representative was giving false information on product delivery status. Imagine me waiting for phone from 9th Jan and then because of them I had to drop email on 13th to which no actions where taken even after multiple phone calls and emails. The product was returned to vijay sales on 23 Jan and I dropped an email asking to initiate refund and a reply to my email but there is no response from their end. I am highly disappointed with Vijay sales. They will now take their own sweet time to refund and I will not accept this behaviour. I need strict action to be taken against Vijay sales for providing fake promises to the customers, not replying to email, disconnecting call on the face when seeking for help and not intimating bluedart on cancellation of the order and after receiving the order not replying to email and not initiating the refund. The order number is VS[protected].