Hi to the concern authority,
On Sunday that is on 12/02/2023 I have went to the showroom Vijay sales, ntr circle, Patamata, Vijayawada for buying iPhone 14 pro max 128gb deep purple of 2 numbers. I have been told that they have only one and they have to get the other Piece from another location which would take at least 2 days. In the mean time I had some negotiations with them and bought the phone for 1.32 lakh.
Manager also came to me and asked my number and shared his number to me saying call him if there is any issue
Up to now every this is good.
After billing completed I have asked them once again do u have any other storage of iPhone 14 pro max deep purple colour. They came back to me saying they have 256 gb so I have asked them to bill that phone also they saying they will give it to me for 1.41 lakh(this price is after reducing store discount) but at around 9:15 they said that data transfer will take time come tomorrow and close it. I double checked with the manager and the employee over there will they give me the promised price next day they said they will sell the phone for the promised price till 19th feb 2023.
We contacted showroom on Tuesday for some more negotiation which they told no .so because of our personal work we couldn’t go to the showroom on Tuesday .
We went to the showroom on Wednesday and told them will buy the iPhone 14 pro max 256 go deep purple. To my surprise they said they will give the phone for 1.425 lakh when we asked the reason they are saying irrelevant answers. I have contacted the manager he is not picking up calls nor responding to my what’sapp messages which is very wiered.
I doubt why your store manger or sales people in Vijayawada, Patamata store are are responding to a customer like this
The reason they are saying is offer is only for that day is the offer is only for that day if they would have told the same thing on Sunday I would have paid the full amount on that day itself and take the phone on next day. But they told me a lie that the said price will be till 19th feb
The whole intention of sending you email is I am definitely not requesting you to give me the phone for the promised price but I would like to know why your store people are tell lies to customer and not standing on their words.
I already bought a phone from you and interested to buy the second phone but I lost trust on your company because of the false promises that your store people are giving and the way that manager is responding back to calls and messages is disgusting.
Generally in a year I shop for at least 10 lakhs on Electronics but because of your employee behaviour you are losing the business.
I don’t say I am the only customer to you . You have more customers but if the employees keep doing this types of things to customers one day you will see the effect on your comany and sales
It is not even the matter of 1500 or 2000 bucks but it is the matter of trust
I can provide you the bill and proof for ever word that I am saying in the email.
Thanks
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