| Address: | VS House, Patel Estate, CTS No.511/9511/10, BH, MTNL Office, Patel Estate Road, Jogeshwari (we Mumbai Bandra Suburban MH 400102 IN |
On April 23, 2022 I purchased a Microsoft Surface Pro 8 (i5/8GB/256GB) 8PQ00029 and Microsoft Surface Pro 8 Keyboard + Pen Combo Black 8X600093 from Vijay Sale's store at Bandra, Linking Road. The product was delivered to my by an employee of Vijay Sales, i.e., Karan Chavan at my home address at around 5:30PM. For ease of reference, the purchase is reflected in Invoice bearing Invoice No. LRD-C-SI1270 and TW.V. No. LRD-C-SO 833.
On April 24, 2022 at around 1:00PM, I brought to the attention of Mr. Karan Chavan that the laptop was not turning on and after extensive troubleshooting, the screen had started flickering intermittently. Due to the flickering of the screen lasting for about 1-2 seconds at a time, I was unable to record a video of the flickering. Among the other instances of screen flickering, on April 24, 2022 at 11:42PM the screen started flickering again, by the time I started the video recording, the screen had turned black entirely and was not responding to any actions/inputs for about 15 seconds. The same can be seen in the video. Thereafter, I spoke with Mr. Karan Chavan who asked me to return the device to the Vijay Sales store at Linking Road, Bandra. On April 25, 2022, I sent the device to your store at Linking Road, Bandra, and requested for a refund.
Thereafter, yesterday i.e, April 26, 2022, your employees refused to initiate a refund to me. It is my humble request that owing to the circumstances, being (i) the device showing signs of defect within 24 hours of delivery, (ii) the timely return of the device to your store, my request for refund may be approved.
Please find below the link to video of laptop screen turning completely black and not responding for 15 seconds (video is not uploading to the form, therefore the link). Please turn on sound as you can hear the speakers working but not the screen.
https://drive.google.com/file/d/1YlqZ3Gor7o45QCDFmB3ra2D6YKg4ulql/view?usp=shari...⇄
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