Vijay Sales — Pathetic Delivery Experience..

Address:

Ahmedabad, Gujarat

Respected Customer Care Team, I wanted to report a pathetic delivery experience I had with your company. I booked a washing machine by the name of my wife "Vidhi Shah" on last Saturday (dated 28th March, 2015) from S G Highway branch and which was supposed to be delivered on Sunday (dated 29th March, 2015).Till 7:00 pm on Sunday, no one from your end reported for any delivery updates and I tried keep calling multiple times but insane ending up all in vein as there is no responsible executive to reply from your side. After so much of efforts, I am able to reach to your executive in evening and he told me that they can't delivery the machine on Sunday (so this shows that you guys don't have any delivery plans... just working like haphazardly..) and finally they commit to deliver on Monday morning.Today also till 12:30 PM, as expected no updates from your executives and again I have to called you guys as I did the full payment (which was a biggest mistake I did). So I have to go to your branch again (which is again investing my time...mean money) and there is no senior person on the floor to answer.So I wanted to ask you that this is how you guys are doing you business, , really??Still they didn't delivery the machine and I am just hating my decision to purchase an item from your shops.I thinks this is how your quality standards are and the poor and pathetic customer service level. Thanks! Sandil Shah