Vijay Sales — Poor service and cheating

Address:

VIJAY SALES CTS NUMBER 220 / 16-17 PATEL ESTATE ROAD NEAR TELEPHONE EXCHANGE AND 24 KARAT OPPOSITE PATEL INDUSTRY JOGESHWARI WEST

I had purchased a desktop of Lenovo make from Vijay Sales on 25th December 2020. The system showed problem in booting in May 2021. On contacting the company, they directed me to the Lenovo Support service who took control of my computer and formatted it for reinstalling windows. In the course all my microsoft apps for which I had paid a sum equivalent to INR6000 to Vijay Sales were wiped out. The reinstallment of apps (office365 version of microsoft) required email and phone number. Vijay Sales staff without my knowledge had used some unknown gmail account and phone number to operationalize my microsoft account and never informed me. On my repeated requests to the concerned staff and the CEO Mr. Laxmikant Gupta, they refused to cooperate with me to provide the email id and phone number. Their behavior is utterly callous towards a consumer whom they had charged full sum of INR34990/- including the amount mentioned above while selling the product.