Vijay Sales — Request to exchange a Samsung Mobile purchased which was damaged due to salesman's mistake

Address:

Pune, Maharashtra

Dear Sir/ Madam, As per the subject this is to bring to your kind notice that 1) My father Mr. Ramgopal Kesharwani purchased a mobile from Vijay Sales Pune (Rahatni) BR on 18/05/2015. (Copy of the bill attached herewith). 2) Mr. Rajesh Gaurkar, Salesman inserted SIM upside down and when he was unable to take out the SIM in order to correctly insert the same, he used an iron pin to take the SIM out (scratch of same can be seen in the mobile). 3) Due to this the Mobile is damaged and voice from the mobile phone is not clearly audible when attending calls. 4) My Father complained to the Mr. Amol Hajare and Mr. Vainhav by personally visiting the shop on 20/05/2015. He requested for replacement of damaged mobile with new one but there they gave silly reason that SIM Is not Ok and change the SIM. 5) Then my father purchased new SIM and again he visited the Shop on 23/05/2015 to get the SIM inserted in the Phone. But voice was again not clear. 6) Hence, My father again visited the Shop where he was told that they will take him to service center but due to some reasons he was not taken to service center service center 7) On 1st June 2015 my father again visited the Shop and thereafter to service center where they did some work on mobile but still the problem was not solved and again they gave a silly advice to get memory card formatted. 8) My father is a senior citizen and heart patient too. Due to mistake of your sales person he is suffering a lot and forced to travel long distances for getting things fixed. 9) I requested the Mr. Paras on phone to please send some person to his residence to pick the mobile and get problem fixed but even after following up for 3 days no one came to get the mobile. 10) This is harassment of senior citizen. I request you to please immediately give him new mobile in place of damaged one or reimburse full amount along with the conveyance expenses. For Mr. Ramgopal Kesharwani