[Resolved]  Vijay Sales — Wrong information and No response to complain

Address:

Ahmedabad, Gujarat

We have bought Sharp Refrigerator from Vijay sales Maninagar Br, Ahmedabad, approximately 2 years ago. It has 7 years warranty. It is 580 lit. freeze. When they sold it to us we did asked regarding service. They told us that generally freeze would not give any problem and in case if there is any problem we just have to inform vijay sales and they will take care of the rest. Today my freeze has stopped working suddenly. On complaining they told that they would call us back but no call came to us. On calling back they again told the same. On insisting they said that they will lodge a complain with Sharp and it would take 3 to 4 days to get resolved. They did not want to take any responsibility to manage things as according to them it is not their problem... I would like to have a better service and urge costumers not to buy anything from the franchise as they dont keep up to their promises. Dr. Abhay Parikh