Visvesvaraya Technological University — Application VTU2322133 submitted in eddts payment successfully done but not processed yet.

I had raised an application (ID - VTU2322133 ) to send my official transcript.
Applied for official Transcript but till now not yet received it is there is no update of processing at eddts.vtu.ac.in the website. and the status is under payment successfull, document has not been process yet. not even soft copy received.
please help as soon as possible.
NAME : Jenesh Raj Udas
USN : 1VE13CS104
email : [protected]@gmail.com
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