Visvesvaraya Technological University — Incorrect marks card received through EDDTS portal, no way to connect back to them

I had applied for 8th semester marks card for the year 2015 and 2016. Since I failed in one subject. that's why i have 2 marks card for 8th semester.
But for that they have shared the marks card of 8th semester year 2016 which is the passed marks card of the failed subject. But i needed the whole subjects marks card. I have made payment twice and my 550 rupees has been wasted. I need the correct marks card through EDDTS portal.
My application ids are VTU2331730 and VTU2331567. incident happened on 29th Nov and 21st Nov 2023 I have made payment on VTU EDDTS portal.
I even sent email on [protected]@vtu.ac.in also tried contacting on their landline number but didn't get any response from them.
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