Visvesvaraya Technological University — regarding my degree certificate

Dear sir,

I have completed my engineering in the year of 2015.
Because of postal issues i could not able to get my degree certificate.
I wanted to know what is the procedure to collect my degree certificate directly from vtu belagam. But im trying to contact both bangalore region and belaguam region, no one is responding properly.

If i call for belgavi customer care, they will tell to contact bangalore region and vice versa
So now to whom i should ask?

Regards,
Chaitra