VIT — Payment didn't complete but money deducted

Address:	Vellore , VIT
Website:	vtop.vit.ac.in/vtop/initialProcess

I have made a payment today[protected] from ICICI account[protected] to Vellore institute of technology, vellore, TN, India . It's was a payment of Rs .381765 -/- as tution fee . During the payment process we were left with a blank screen and nothing happened for a very long time . The money was deducted in our account but the payment wasn't successful . The bak have us an transaction remark ( ID most probably ) as BIL\DEBIT\[protected] . See to this problem . Check weather the payment is completed and the vendor didn't get it or if not refund the money as soon as possible. Do the needful as soon as possible since I have no time .