[Resolved] Vivo Mobile India — earphone not replaced by service center

RoyAnimesh Roy

from Kolkata, West Bengal

Address:

401209

I have purchased vivo v9 3 months my phone headphone is not working i have visited vivo service center to replace my headphone but they are saying replacement not possible because of dust particles one of the most cheap services provided by vivo company. And they are saying call to contact center they will help... Policy was changed after purchasing phone then refund my money which i spend to buy vivo v9.. Why should we follow the instructions.. Thats company problem they have to replace my headphone or else refund my money. Pathetic policy and pathetic services

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Dec 15, 2018

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Vivo Mobile India Customer Care's response Hi RoyAnimesh Roy, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com

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Comments

Krish Kanta Deb

from Bhubaneshwar, Odisha

Dear sir,
my phone stolen from my shop, vivo v9, IMEI no:- [protected], [protected], email:- [protected]@gmail.com, some local service center has unlock the device, now i want to block my IMEi no,
kindly block the particular device

Vivo Mobile India Customer Care's response, Nov 14, 2018

Verified Support

Hi Krish Kanta Deb, sorry to hear this. Kindly visit nearest police station and file an FIR.