[Resolved] Vivo Mobile India — Faulty handset vivo y55l

scchawla

from Delhi, Delhi

Address:

New Delhi, Delhi, 110035

I bought the abovementioned Vivo mobile handset bearing IMEI No.[protected] on 30.04.2017 from Sargam Electronics, Kohat Enclave, Pitam Pura, Delhi 110034. I was told that if any defect is found in the mobile within a month of purchase, the same will be replaced by the seller itself.
A problem occurred the very next day, i.e., the phone used to get switched off automatically and switched on also of its own. Due to illness I could not visit either the seller or the service centre for about a fortnight. Thereafter I contacted the seller who, retreating from his earlier statement that the phone will be replaced by him, asked me to contact the service centre. The service centre kept the phone for one day and as told by them the software of the phone was updated and the defect according to them was repaired. They did not replace the phone. However, the problem remained the same. I went to the seller to suggest that such misleading statements should not be made to customers. I again visited the service centre where I found number of persons waiting for getting the phone repaired. As is clear the company is not very old and the service centres are flooded with complaints. This is very much indicative of the fact that the company is selling faulty phones deliberately as there is no check over what is being sold by it. Since it takes at least 2 hours at the service centre to get the phone checked, I came back.
This appears that the company is selling faulty phones and then making customers to visit the service centres. The company makes misleading statements that the phone will be replaced within a month, if there is any complaint regarding its working. This is absolutely false statement. I would advise people NOT TO BUY VIVO PHONES at all otherwise they will have to keep on visiting the service centres every now and then and may be every week. I am very sure that the company will not either be able to identify the defect in the phone nor will it be able to replace the same.
According to me, there should be a REGULATORY AUTHORITY which should look into such complaints instead of the company looking into it as the company will never find fault with their own products.

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Jun 21, 2017

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

May 21, 2017

Vivo Mobile India Customer Care's response Hi scchawla, please share your contact number and details on our official mail id that is [protected]@vivoglobal.com

Dec 09, 2017

Updated by scchawla Sometime in June 2017, I purchased a pair of shoes from Chandni Chowk outlet of Bata. The cost of the pair was Rs.1000/-. The shoe was lying till October 2017 when I took it out and started using it. Honestly speaking, it was an extremely bitter experience. The shoe was so uncomfortable that I repented upon purchasing the shoe. Although I had stopped using Bata brand years back, I thought of trying the brand again. However, the said experience was not good at all. After using the shoe for a few days, I thought that the same will adjust into my feet but the shoe being of very bad quality, could never be adjusted to my feet. It sometimes appears that the shoe is made of wood and not of any other material.
For the knowledge of administrators of Bata, I may point out that I had purchased an unbranded shoe on the last occasion for almost the same amount and I found it so comfortable that I used for about two years continuously.
I was under the impression that over the years, Bata must have improved its quality but I was wrong. But the quality of Bata appears to have worsened. Having purchased a pair of shoes of such a bad quality I am neither in a position to use it nor to throw it off. In addition, I may have to purchase a better quality shoe. It is extremely unfortunate.