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Vivo Mobile India — Green line appear on Vivo x60 pro

I am using Vivo x60 pro from last 2 years but after January update while scrolling insta, suddenly one green line appear after two days one more line appear on ther center of the phone. First they appear to be green then becomes pink.
I went to Vivo service center but they refused to do screen replacement saying that you do not have valid identity and want 12000 for screen replacement.

I do not have warranty and I lost my Flipkart account and phone box during Covid.
Why I pay for screen replacement that because of mobile update ?

Please help!!
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Vikram! It is a matter of grave concern for us that your experience has not been satisfactory. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
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