Vivo Mobile India — Refund not initiated

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Vill bhangoya po kevla kala ps dumariya gaya bohar

Hello Sir/Mam.
Mai vivo.com se[protected] ko iooq Z7 5g phone order kiya tha jo auto cancel ho gaya and mera pay kiya hua amaunt Rs -18999/ abhi tak mere account me wapas nahi aaya hai
Aur vivo ke site par refund complete show kar raha hai.
Customer care se bat karne par bolte hain main refund kar diya hu aap bank se bat kijiye, sir main bank se bina koi proof ke kaise cbat kar sakte hain. Aur wo 7 days ka time diye the jo aaj 10 days+ ho gaya hai main kaya kru mera paisa wapas kaise aayega please.

Kab tak mere account me credit hoga ? Plese check & credit my money with vivo mobile

Name - Manish kumar
My order id is[protected]
Resiter mobile no[protected]