[Resolved]  Vivo Mobile India — vivo y17 - gyroscope sensor is not functioning properly

Address:Chennai, Tamil Nadu, 600045

I bought a vivo y17 mobile 1 week back, i bought the mobile mainly to play pubgm but when i installed and tried to play it the gyroscope latency was too high, the sensor keeps moving even after i stopped moving my mobile, and this also affects the google maps where it is highly difficult to navigate since the delay of the pointer moving is too high. Im totally dissatisfied with the product and now i dont want to own a vivo mobile, hence requesting to provide a do certificate so that i can buy some other mobile.
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Aug 30, 2019
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2019
Vivo Mobile India Customer Care's response
Hi rahulraj94, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivo.com
Jul 29, 2019
Updated by rahulraj94
the email id is protected im unable to view it. My number is [protected]
Jul 29, 2019
Updated by rahulraj94
Sent the contact details to [protected]@vivo.com
Jul 30, 2019
Updated by rahulraj94
Any update?
Verified Support
Jul 30, 2019
Vivo Mobile India Customer Care's response
Hi rahulraj94, thank you for share your details, we would request you please wait for sometime, our concerned team will coordinate with accordingly.
Complaint comments 

Comments

My vivo y51L phone rear camera is capturing blur images while selfie camera is not opening. When ever I tried to open selfie camera it shows this message "camera broken cannot switch".
Help me to get rid of this issue.
Sunny kumar
[protected]
[protected]@gmail.com
Vivo Mobile India Customer Care's response, Aug 5, 2019
Verified Support
Hi Sunny, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your location on our official mail id that is [email protected]
My phone is not switching on after I had kept it charged for 5 hours continuously and my phone is vivo v9 pro
Vivo Mobile India Customer Care's response, Aug 5, 2019
Verified Support
Hi saiharshita boreddy, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your location and contact number on our official mail id that is [email protected]
I am Bought This vivo Y17 mobile for playing Pubg Mobile. but the Gyroscope Experience is very bad.The sensor keeps moving even afteri stopped moving my phone.i am totally Dissatisfied with this Product.
Please fix this problem as soon as possible.Thank You
Vivo Mobile India Customer Care's response, Jun 1, 2020
Verified Support
Hi there. Sorry for the inconvenience caused. In order to assist you regarding your concern, please share your location and contact number on our official mail id that is [email protected]

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