VLCC — Hair Burn During Keratin

Address:

Bandar Bagicha, Patna, Bihar

I have an unfortunate episode about VLCC Patna. It started with my visit to VLCC around the 21-24th of December. I was looking for a specific hair treatment to make my hair soft, silky and straight. As I dye my hair your hairdresser recommended Botox followed by full hair colour. Alaka was offering a specific package with all the necessary treatments rounding to approximately 15, 000 INR and a complimentary Hydra facial, so we decided to start my treatment after 3rd Jan. I was called to dye my hair first on 5th Jan 2024 followed by hair botox. When I reached the centre on the 5th I was told that Botox was unnecessary and instead recommended following through with a procedure known as "kera smooth", on the recommendation of the hairdresser. As I completely trusted the hairdresser I allowed him to proceed as he saw fit. After the first step of the procedure, 'Deep' the hairdresser realized that there had been some mistake thus he recanted his original decision and chose to do a root touch-up. Post the change in the plan I had a word with Alaka, she started raising her voice on the dresser and asked for more to compensate for the new treatment plan, I thought this was unfair and asked her to continue with the original cost, upon the disagreement we finally settled on a package of 7, 000 just for Kera Smooth and no colour. When I returned home after the Kera Smooth's first procedure I had a migraine to the extent that I had to consult a doctor. The next morning I washed my hair for the first time and noticed my hair was extremely dry, which left me worried upon further inspection my hair was falling out. After this, I contacted the centre, who told me that this was completely normal and asked me to come in for further procedures. I have gotten the next three procedures and my hair has continuously decreased in quality and the hairfall has only grown. I understand that the beauty industry is for your well-being this entire episode has put me under deep stress and caused me extreme mental anguish. I had to attend weddings where my hair was falling out, which further added to my woes. I waited for your head of customer call for two days and she never responded, in between Alaka has misbehaved and shown her attitude and Alambhusha disagrees with any problems. After my continuous follow they gave me Olaplex treatment which your Customer Care Head Nidhi Kapoor claims to be compimentry. I would also like to state the "complimentary" treatments for correction were anything but such those were simply to help me regain some of the moisture in my hair and have currently failed to do so. I hope to see you rectify this issue and I hope that there is a proper treatment plan created to solve my issues. Please contact me for a complete log of pictures that I have been sharing with Alambusha, Alka and recently Nidhi.

Suruchi [protected](Edited)