VLCC Health Care Limited — False Commitment & Improper Treatment

Address:	Mumbai City, Maharashtra, 400059
Website:	www.vlccwellness.com

Dear Sir / Madam

I as undersigned Avinash Chaphale – File ID – A-356 / Client ID – CLI500804 and my wife Neelam Chaphale – File ID - N-185 / Client ID – CLI500805 had joined VLCC Center at MIDC, Andheri East (Mumbai) in February 2015.

I am hereby writing this letter just to bring to your kind attention about the kind of Disappointing Treatment I received throughout the courses. I am very much dissatisfied and disappointed with the kind of attention and treatment which I and my wife have been receiving from your team at VLCC Center, MIDC, Andheri East (Mumbai).

Initially I and my wife both have planned to join VLCC due to our health reasons. We both have High blood pressure and Thyroid problem. Only after consulting our family doctor we had decided to go with your weight loss program as joining Gym was not possible due to blood pressure problem.

Ms. Komal Joshi from your Mumbai unit had attended to our queries while joining and herself had suggested to go for Weight loss Program in which she assured a weight loss of 15 Kgs within 4-5 months. Based on the same we immediately paid full amount in advance (as per your criteria) and started the course, we had followed all the diets given by her each time throughout the course. But, the same had no effect as far as the weight loss was concerned. Surprisingly at such a big institute, no one was appointed to attend to us personally for follow ups, B.P. monitoring, weight check, Diets..!! We were always kept hanging in between your staff for therapies and all other stuff related to course.

Later, when we again approached Ms. Komal for further solutions on our queries and non-effect of weight loss program. She further suggested to go through advance course for a duration of more 2.5 to 3 months paying additional amount of Rs. 60, 000/-. Based on that we PAID and started Herbal Massage and Lypo in your center at MIDC, Andheri East (Mumbai) after few months. Which again, had no effects on our health. Dr. Anuja Vaidya got in touch with us and asked us to start another therapy in addition with current therapy as a solution. But Ms. Komal told us that it is not possible to add it in the current schedule and we would have to pay additional charges and take new package for the same.

A year has passed still no signs of weight loss in either o[censored]s. In fact, to our surprise, the weight is the same as it was when we started. What is the kind of therapy?? Treatment?? Where weight remains as it is??

We were told by Ms. Komal Joshi that the reason of failure in weight loss was gaps in between therapies schedule, which again is totally unacceptable as it’s quite obvious that there may be gaps throughout the course due to personal reasons. In our case whenever we have had gaps or absence in between, it was already pre-informed to your staff and especially to Ms. Komal Joshi.

All these scenarios made us felt like we are going to visit a corporate sales office instead of a Health Center. Because each time your peoples have something new to suggest instead of identifying what’s wrong in the treatment.
Also, almost all of your staff are concentrating more on selling your New Schemes and internal cosmetics rather than attending and concentrating on the Member’s Therapies and schedules. We always failed to realize where exactly we are going to?? A Fitness and Therapy Center or any Branded cosmetic Store???

It’s Frustrating to say. Such a big organization and you treat your members as follows:

• No one allocated to check on the Diet and follow up (i.e. Dietician)
• Frequent change in Dieticians, sometimes Ms. Komal (Marketing Person) was only providing the Diet Chart.
• Improper Therapy schedule, wherein, we only have to tell your team what therapy we have to take.
• No guidelines on the Therapies and visits at your center.
• No one responsible for regular checkups and condition or to check the effect of course on us.
• Non availability of Male Therapists each time for many members, results in waiting.
• Mainly, there haven’t been a single call or follow up procedure from your team since last 6 months.
• Special Mention – Ms. Komal – never tried to call us for anything since last 6 Months.

Height of all!!...Ms. Komal Joshi, again trying to convince us to go for a new package of around 60, 000 rupees and get us CHEATED AGAIN. Instead of compensating on the failure to reduce 10-15 kgs of our weight. Ms. Komal is trying to sell new schemes.

After investing such big amount of money i.e. 1, 20, 000 rupees and a year’s time with a branded and renowned center like yours. Still, we find ourselves in nowhere near to our expectations from this course.
Whoever is concerned please take note that, we now seek a proper justification and compensation against the above matter and scenarios. As VLCC has failed to complete the commitment at every point. We have a very strong opinion that we had been TRICKED and CHEATED by VLCC staff throughout the course.

If there is anyone responsible enough to revert with any kind of resolution it would be helpful. If we do not get satisfactory solution from VLCC within a week, we would have to think about taking necessary actions against this matter.

Thanking you,
With Regards,
Avinash Chaphale
Cont.: [protected]
Email : [protected]@gmail.com