VLCC — Misbehavior by staff

My mother has taken the family card worth Rs.10000 from VLCC indore branch near RNT marg. From last two times same thing happened. there is this girl Vandana singh she misbehaved with my mother and panicked her by saying her card got expired even though balance amount of 6000 was left in the card. after showing her the image of the card in my mother's phone and after rechecking multiple times from beginning and intervention from the other staff at vlcc miss vandana got convinced that balance was there in the card but afterwards She stated that the treatment taken by my mother will not include in the card. though my mother has taken the same treatment and paid you guys using the same card credits before. We visit your salon for the relaxation purpose but inspite of paying you guys prepaid in advance we gets worst service