Rs 49 has been deducted from my vodafone prepaid mobile number [protected] for download of some app which I didn't downloaded but customer care is saying it is downloaded, I m using different service provider for internet then how can balance deducted from this mobile number, no solution was provided by the vodafone
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Aug 6, 2021
Complaint marked as Resolved
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2020
Vodafone India Customer Care's response Dear Customer,
As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance.
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