Vodafone — Billing Issue- Data Card

Address:

Pune, Maharashtra

The company had updated the wrong email id in their database due to which I never got the soft copy or the hard copy ever delivered to any of my addresses. It's after the due date I get a call from the Customer service that your due date is over please pay the bill. This has happened two consecutive months, i.e in the month of December 14 my due date was 27th Dec 2014, and they inform me through call in the second week of Jan that my outstanding amount was on 27th Dec. Now, How am I supposed to know the details without getting any soft copy or the hard copy. The least I can expect from the company is at least a reminder call before due date or an SMS which the company failed to do so. This was repeated again in the month of Jan 15. In spite of telling them and sending an SMS for change in email address it was repeated again. I got call after the due date with a fine. For no fault of mine I refuse to pay the fine levied upon me. It is absolute carelessness on part of the company, I need a compensation of the fine charged on me. Bill Levied on [protected]