Vodafone — Change in my billing cycle without my consent/request/information

Address:	Mumbai City, Maharashtra
Website:	www.vodafone.in

I am a vodafone customer using vodafone connection [protected]. My billing cycle is 25th right from day 1. For my Oct 15 bill i made a payment of Rs.1500 on 10th Nov 15(13th being due date). Receipt for the same is attached. Yet on 17th Nov 15 my out going call was barred. When given a call I got to know that according to them I have not made the payment. Shocking to me. after a 30 mins long discussion. they agreed to start my outgoing call when i gave them the details of my payment. They did removed the barr. They also update that your payment is not updated into our system. So I called the store where I had made payment. The concern person confirm me that, he had missed to make my payment by mistake and will do it in next 5 mins. I was like ok. But then I called customer care again and told them the entire scenerio. I also asked them not to levy any late payment charges as this was not my mistake. On which I got to hear Shock no. 2. That mam your billing cycle is 7th so you wont get any late payment charges. I made them understand that pls check my records it was never 7th. How it got changed. Again after 45 mins long discussion they agreed that this was a technical issue and we will set your billing cycle to the earliest one. Thats it. From 17th Novmeber till date it never got changed. Only got false committment that it will be changed in 24 hours, 48 hours whenever I used to call customer., which never happened till date. Morever have posted complaint on their mail vodafonecare.[protected]@vodafone.com which they follow 48hours tat to revert. Not followed till date a single tat. Moreover every day I have to call cust care and tell them the entire story again and again. During these days I have faced a lot of inconvenience from vodafone . My problem is that I use 3gb 3g unlimited plan. As per that if i consume my 3gb limit within by billing cycle then too I can access unlimited data at the lower speed of 64kbps. So I consumed all 3gb data on 23rd. From 24th onwards my internet is running at the speed of 64kbps itself. Which wud have then resumed to it normal speed on 25th if these people wouldnt have changed my billing cycle. Morever during these all conversations I faced 2 executives one Mr. Ratan Patel and other one I dont remember the name(i also raised complaint in vodafone against this executive, but no revert). who were very rude. the anonymous one was talking to me in highly indisciplined manner as if hez trying to make a fool out of me. Moreover he said that the request was raised by your end to change the billing cycle. I denied. But he kept on insisting. So I asked me to gimme a proof if I had made such request. Over which he had to say we cannot give it to u. I told him up frontly I have a right to Information. so he paased on my call to his superior. He apologised and agreed that the request is not raised by u but it was an error from our part. Yesterday these people tested my patience. On 1hr plus lenghthier call. My calls were transfered to any depts and people randomly and they were just trying to make me understand that we are not the concern team U pls connect to concern people. Moreover executive named Ratan Patel from Mumbai Office answered change your plan. Why should I change my plan if it was a technical issue from Vodafone. Why should customer suffer and do adjustment. Had I delayed any payments???? Over which he has to say that we cannot do anything, its a technical issue. Change your plan or suffer till 7th dec.!!! We can only change your cycle on 7th dec once you make payment for the bill generated on 7th dec. Shock no 3. Now I got 2 bills from vodafone one generated on 25th Nov and the other one which will be generated on 7th. So in short I have to make payment twice. On which I asked him, Should I suffer for your mistake. Was this the solution provided. ? He told me though it is mistake from company but we cannot do anything. You suffer with it. and we wont help you in this. This is the pathetic thing vodafone can do with their customers. Indisciplined, Ignorant about the process of vodafone and pathetic people are sitting at vodafone to take care of the customer. I am very clear on this that I am not liable neither Il pay any bill that gets generated apart from 25th. And vodafone has no right to take action against it. Because its a technical error from your end. So you people are responsible to bear with it. and give me solution asap.