Vodafone — Network issues and worst customer support.

Address:

Pune, Maharashtra, 411016

Worst customer service ever I've seen. Not even single agent is helping in resolving network issues. Everyone is just careless about it. No one in Vodafone can speak English. Why do you have English customer support option? No one is trained in process. What does your trainer does in training? What are they thought in training? On what basis you hired them? Only meet the requirement?
I'm with Vodafone since, 6-7 years. And shockingly Vodafone doesn't have the data which says I'm Vodafone customer since 6-7 years. I'm having network issues since January 2016. I'm paying my bills regularly for not getting proper service. The logic is you provide me service and I'll pay the bill. But I'm only paying the bill and you guys are not providing me the service which is needed. I've already raised complain about it and asked for discount on bill but no one is able to help me with it.
When I asked to terminate my contract, they transfer me to retention team ( so called are the team who retain the customer ) and they guide me to the procedure to discontinue my service with Vodafone. Is this what retention team does. No probing and no request to stay with Vodafone. Direct on face that you can follow this procedure and discontinue your service.
When I ask for escalations, the agent says supervisor is not available. After a long request, agent transfers the call to the supervisor and then If I ask for the escalation for Manager, NO supervisor transfers the call to manager. No one. They just say that Manager available hai hi nahi. What the hell do managers in Vodafone does then??
Poor communication of agents and rude customer support of Vodafone India. My mobile no - [protected].