[Resolved]  Vodafone — Discrepant billing

Address:

Mumbai City, Maharashtra, 400708

To whom it may concern I am using Vodafone mobile number bearing Account No :[protected] for the past 3 years now. However, during the past few weeks I am facing particular issues with discrepancies in billing. This problem particularly happened after the technical snag during the month of Aug 2015. Vodafone was undergoing some system updations and as a result they had issued multiple bills the break up and charges were not clear to me. My miseries increased more when suddenly the mobile bills shot to approx Rs 6000/-. During this period I have been interacting with customer care executives over telephone and even have mailed them seeking assistance and clarifications. Surprinsingly, I have been charged for 3700 sms in the above mentioned bill. Out of these 3700 sms as per the bill I have sent 3000 sms to a particular number (which as per me is not known to me). Even before resolvinng my queries they have blocked my outgoing and sms services from today i.e. 14.10.2015.