Vodafone — False communication and no response

Address:

Bulandshahr, Uttar Pradesh, 431136

Dear sir,

I have prepaid sim number [protected], and I have recharge of 349 yesterday afternoon and have talk with customer care yesterday four times which u can also check and conform that I will get 1 gb of data daily for 28 days and it will be activated after 12 pm. But till today it has not been activated and from my number your customer care call is not going also.
And from other number I called customer care and they tell that I have not installed Vodafone app, and I told them I have installed Vodafone app yesterday only and conform yesterday before recharging and after that only I have recharge yesterday. And no reply after that.

I request you to solve my problem at earliest otherwise I will go to consumer court.

It is very bad experience with Vidafone company. No one responsible and saying correctly and giving correct information.

Waiting for your reply asap.

Thanks
Sumit

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Remove star nodal.[protected]@vodafone.com Mon, Jun 26, 2017 at 1:55 PM
To: [protected]@gmail.com
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Hello Sumit,

Thank you for contacting us. My name is Karan and I will be assisting you today with the service for your Vodafone number [protected].

With regards to your concern, I hereby inform you that recharge of Rs.349/- has been successfully done towards your Vodafone number on dated 25/06/2017.

Basis the same you have already received benefits of 349 on dated 25/06/2017 towards your Vodafone number.

Further your feedback on your call centre experience has been brought to the notice of the Manager- Call Centre. Our service personnel have been sensitized to your concern and we will do our utmost to prevent a re occurrence of such an experience. Based on your complaint, we assure you that, our call centre personnel have been suitably reprimanded and sensitized to your concern. Once again, please accept our sincere apologies on behalf of our call centre executive.

I hope this helps you. Please do get in touch with us in case of further queries.

Your service request numbers for this interactions is [protected].

Warm regards,
Karan Deep

Nodal Office
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] for post-paid and [protected] for prepaid (standard calling charges applicable)
For any complaints call 198 toll free helplines
Nodal Office : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday, standard calling charges applicable).
Fax number : +91- [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

Do not Forget to explore “My Vodafone Application” link http://m.vodafone.in/vfapp that helps you manage all your Billing, Recharges, Data Plans, VAS & much more!!

On 6/26/2017 12:55 PM; From: [protected]@gmail.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Recharge problem ;
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Remove star Sumit Mon, Jun 26, 2017 at 5:27 PM
To: nodal.[protected]@vodafone.com
Bcc: [protected]@gmail.com
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Dear Karan,

I think you have reply without checking and without seeing any details.

First of all I didn't get the data plan of 1 gb daily which was confirmed and for which I have recharge my number and that I have conform four times and then I have recharge. How can u say that I have got the benefit then. Request you to please recheck and reply me.

And it is not at all good feeling about your company.

Waiting for your response on the above complaint.

Regards
Sumit

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Unstarred nodal.[protected]@vodafone.com Thu, Jun 29, 2017 at 7:57 PM
Unstarred Sumit Thu, Jul 6, 2017 at 7:18 AM
Add star Sumit Fri, Jul 7, 2017 at 5:28 PM
To: nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
Bcc: [protected]@gmail.com
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Dear sir,

NO REPLY AND NO RESPONSE INSTEAD OF SENDING MAILS AND FOLLOWUP ALSO.

IS THERE NO ONE IN VODAFONE COMPANY TO REPLY TO THE CUSTOMER.

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Begin forwarded message:

From: Sumit
Date: 6 July 2017 at 07:18:58 IST
To: nodal.[protected]@vodafone.com
Subject: Re: Recharge problem

[protected][protected][protected][protected][protected][protected]---

there is no one to listen in this company, and no proper reply to customer