Vodafone — Harassment and not change postpaid to prepaid

Address:

New Delhi, Delhi, 110014

Please refer to my complaint dated 29.11.2015. In this regard the Vodafone executive Ms Bharti Singh, Vodafone Nodal Office Delhi has called on 03.12.2015 vide reference no.[protected] and forward the mail which is as enclosed in which she has not solve my grievances and again pressed me for post paid number. In her mail the following points were pointed out that she admitted that “has as per our records we have reversed the amount of Rs. 1504.8 towards the value added service”. Again pressing for post paid connection which is as under : S. NO Postpaid Prepaid 1 Wide range of Tariff Plans according to the usage Limited options available as per the usage 2 Variety of promotional packages available for less call charges on Local / STD/ Roaming and ISD Limited options available as per the usage She stated that for change of post paid to pre paid provide the following details i.e. unnecessary harassment and they simply converted from pre to post paid 1) Post-paid to prepaid migration form to be filled (available at Vodafone Store) 2) Valid photo Id proof along with a photocopy of the same. 3) Valid address proof 4) Pan Card Number / Form 16 5) One latest Passport size Photograph 6) Postpaid SIM card/Missing report of the SIM card if it is not carried at the time of visit. After that below mentioned are few details for your kind reference : 1. Outstanding (Billed + Unbilled) amount should be cleared and the payment should be made in cash only. 2. Security Deposit (If Any) will be refundable. 3. Post-paid account will be migrated to pre-paid account only after 1st bill generation 4. There will be no charges for the SIM card issued 5. Refund (If any) will be processed by cheque in 60 days post deactivation process is completed. In her mail she told that first deposit the all outstanding amount than your mobile will be converted into pre paid. But in my two bills which I have already deposited the call centre / Vodafone executive said that there was your final bill but after deposit the same again and again unnecessary bill was generated and nothing the details were provided by them for the bill and always said make settlement paid 50% - 60% - 70% but they neither settled nor converted my phone into pre paid. From the above facts emerged you are again requested to kindly examine my all bills details, change my post paid to pre paid, refunded my excess amount paid and take necessary action against them. (SHOKEEN AHMED) Mobile No [protected] S 42 Masjid Road Jangpura Bhogal New Delhi 110014 The complete mail of the Vodafone is as under: delhi, Nodal, Vodafone India (External) To [protected]@yahoo.co.in Today at 6:58 PM Dear Mr. Ahmed, Thank you for your time to explain your concern regarding the services on Mobile Number [protected]. As per our telephonic conversation, we would like to inform you regarding the concern raised towards the DOTEL number DOTEL/E/2015/43581 that services have been activated on your number. We would like to inform you that as per our records we have reversed the amount of Rs. 1504.8 towards the value added service and late payment charges on your Vodafone number [protected]. The service request number for your reference is[protected]. We assure you that the same has been deducted from your outstanding amount and the payable amount post the adjustment is Rs. 1210 the adjustment details will also reflect in your forthcoming Vodafone bill dated 20/12/2015 on 1st page under the adjustment header. We do understand that you would like to migrate your postpaid Vodafone number to a prepaid account. We would also like to highlight a comparison between postpaid and prepaid services: S. NO Postpaid Prepaid 1 Wide range of Tariff Plans according to the usage Limited options available as per the usage 2 Variety of promotional packages available for less call charges on Local / STD/ Roaming and ISD Limited options available as per the usage However, if you still wish to convert your Vodafone mobile number to a prepaid account, we request you to kindly visit in person at any of our Vodafone stores. Please do carry below mentioned documents for migration of your number from post-paid to prepaid when you visit at our Vodafone Store :- 1) Post-paid to prepaid migration form to be filled (available at Vodafone Store) 2) Valid photo Id proof along with a photocopy of the same. 3) Valid address proof 4) Pan Card Number / Form 16 5) One latest Passport size Photograph 6) Postpaid SIM card/Missing report of the SIM card if it is not carried at the time of visit. Please click on the below mentioned link to find the list of accepted ID and Address proof: https://www.vodafone.in/postpaid/gopostpaid/pages/idproof.aspx?cid=del Below mentioned are few details for your kind reference : 1. Outstanding (Billed + Unbilled) amount should be cleared and the payment should be made in cash only. 2. Security Deposit (If Any) will be refundable. 3. Post-paid account will be migrated to pre-paid account only after 1st bill generation 4. There will be no charges for the SIM card issued 5. Refund (If any) will be processed by cheque in 60 days post deactivation process is completed. To know about your nearest Vodafone Store, please send the SMS “STOREArea Name” to 199 (Toll free across India, applicable on Vodafone Network only). You can also check the store address by clicking on the following link: https://www.vodafone.in/help-support/store-locator. We would like to inform you that the security deposit of Rs. 250 on your Vodafone account will be refunded to you through a cheque within 60 days from the date of deactivation of the postpaid account once the outstanding amount on your Vodafone account is cleared. The current outstanding amount Billed due on your Vodafone account is Rs. 1210. We request you to kindly clear the same before the submission of request. Please be rest assured that your number will be converted into prepaid within 2 hours once the request is forwarded & processed subject to the above mentioned guidelines. After temporary activation of the services you will have to call on 117 for the Tele Verification of your number and post positive verification your prepaid number will get activated within 15 Minutes. Also please be informed that if the Tele-verification is not done within 30 days your prepaid number will be deactivated. Request you to please recharge your prepaid account in the first 90 days of activation. We would like to inform you that the basic data services have been deactivated on your number. Your reference number is[protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Bharti Singh Nodal Office Vodafone Delhi Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday) Fax number:[protected] E-mail: nodal.[protected]@vodafone.com Website: www.vodafone.in This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.