[Resolved] Vodafone India — 2 VAS activated without my consent

Sireeshavoda

from Hyderabad, Telangana

Address:	500016
Website:	www.consumercomplaints.in

At 7:01 am on 1st july 2017, i received a message stating that "Live TV PACK IS NOW ACTIVE ON YOUR NUMBER, AS REQUESTED. THIS SERVICE IS VALID TILL[protected] AND A 7 DAYS RENTAL OF RS.21 HAS BEEN DEDUCTED."

At 7:30 am on 1st july 2017, i received a message stating that "Unlimited at 30 PACK IS NOW ACTIVE ON YOUR NUMBER, AS REQUESTED. THIS SERVICE IS VALID TILL[protected] AND A 1 DAYS RENTAL OF RS.21 HAS BEEN DEDUCTED."

I have not activated these services from my number.

Everytime it happens when i recharged my number. This is not right way to deduct the balance from customers.

Requesting you to kindly deactivate these services and refund the full amount which was deducted without my consent...

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Aug 28, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Jul 01, 2017

Updated by Sireeshavoda At 7:01 am on 1st july 2017, i received a message stating that "Live TV PACK IS NOW ACTIVE ON YOUR NUMBER, AS REQUESTED. THIS SERVICE IS VALID TILL[protected] AND A 7 DAYS RENTAL OF RS.21 HAS BEEN DEDUCTED."

At 7:30 am on 1st july 2017, i received a message stating that "Unlimited at 30 PACK IS NOW ACTIVE ON YOUR NUMBER, AS REQUESTED. THIS SERVICE IS VALID TILL[protected] AND A 1 DAYS RENTAL OF RS.5 HAS BEEN DEDUCTED."

I have not activated these services from my number.

Everytime it happens when i recharged my number. This is not right way to deduct the balance from customers.

Requesting you to kindly deactivate these services and refund the full amount which was deducted without my consent...

Verified Support

Jul 12, 2017

Vodafone India Customer Care's response Hi!

That's not the experience we want you to have :( We will call you shortly to address your concern.

Regards,
Vodafone India.