[Resolved]  Vodafone India — 84 days prepaid rs 448 plan paid twice

Jan 09, 2018

Updated by Junaibish Kaida Today at 12 .29 pm one mr Santosh called me up and rudely refused refund without assigning any satisfactory reason and lodging a new complain no for one I lodged soon after payment on 1st.jan.
Letter attached below assigning a new complain no
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Subject: Twice debited rs 448 on 1st data pack [protected] complain no [protected]

Junaibish Kaida
> Please refer to above complain, requesting you to credit Beck 448 as it was twice debited to my account for the same data plan for 84 days on 1st...
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vodafonecare.[protected]@vodafone.com
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vodafonecare.[protected]@vodafone.com

Hello Mr. Krishnan,



We appreciate you reaching out to us. My name is Santosh and I will be assisting you today on your query for mobile number [protected].



I truly appreciate your understanding in this matter and thank you very much for patience.



Further to our conversation dated 09/01/2018 on your vodafone number.



I have gone through your account details and would like to confirm you the following points.



As checked you had made following recharges on your above mention numbers





1.First recharge of Rs.448/- via online ONR[protected]

2. Second recharge of Rs.448/- via online ONR[protected]





I confirm to you that the benefits of both the recharges were assigned on your number but you will be able to receive benefits of only one pack as the previous is lapsed. Hence regret to inform we are unable to reverse the recharge amount on same



You can certainly dial 121 or *121# from your Vodafone number know about the best recharge offers that fit your usage or you can follow below mention website.



For further information you can login to our website: www.vodafone.in or else you can login to my vodafone app by downloading it through play store/apple store (Android/iPhone) respectively.

Hope, I was able to assist you today with regard to your concerns should you have any additional questions, please let me know and I will do my best to address them.



Your service request number is [protected].



Thank you!



Santosh Jaiswar

Eventhough the letter States one plan twice paid is active and I get daily SMS of renewal of 1 gb, since I upscaled my complain it's not active and I can't access Internet,

Jan 09, 2018

Updated by Junaibish Kaida I failed to understand how an offer paid on 1st complain lodged on 1$st paid for 84 days can lapse, also my calls are being charged though the offer was for limited fee std, and when dialing 111 or 198 when I press 9 for customer assistance the ivc goes back to main menu, unlike before when the help desk assistance used to come online

Jan 09, 2018

Updated by Junaibish Kaida Both payments maid within 2 miniute s, as gateway for payment was showing error on 1st Jan for 84 day plan, and SMS confirmation received, now he says one is lapsed, conveniently not mentioning date and time of payment or lapse date, how can I upscaled the complain further for it's obvious they don't want to assist but cheat and swindle their customers