Vodafone India — balance

Address:Mathura, Uttar Pradesh

I'm from russia and my english is not good. I need help.
I got a messages:
27.09.2017 14:27
Your request to recharge 351 inr cannot be processed at this time. Transaction number is onr[protected].
And 27.09.2017 14:42
Your request to recharge 351 inr cannot be processed at this time. Transaction number is onr[protected].
I did this operation with ding service. I need this money on my phone or on my bank card. Please answer
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I will call so many times in vodafone and the Vodafonecare executive always put the call on hold and transfer to mnew person and talk like mis behaving to me and my complaints against network always shows no internet connection

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