Vodafone India — bill generated after termination of number (connection)

Address:

Udham Singh Nagar, Uttarakhand, 263160

I had purchased a postpaid no [protected] from vodafone store, pantnagar, uttarakhand on 12 august 2017 and terminate this number after 1 week due to extremely poor quality of service (Very very slow internet speed on 4g connection, call drops, and extremely poor quality of voice). I had terminated my connection through mr. Saurabh mishra (Vodafone reprentative at vodafone store, pantnagar, uttarakhand) and he said "ok your connection terminated". After one month i received a mail regarding bill for terminated number then i called mr. Saurabh mishra and told him about the bill, he said "no need to worry your connection is terminated you will receive bills till 3 months. Don't worry no need to pay. These bills are system genereted."
After three months vodafone representatives started to call me for pending bills. I was replied many times to them that "i have terminated my number and i am not using this no." and trying to contact mr. Saurabh mishra but he was not receiving my calls. When going to vodafone store, pantnagar, uttarakhand many times every time the store was found close.

Now on 24 november 2017 i got a mail from vodafone about demand letter i am copying mail below.

Reference: vodafone no.[protected] and account id no.[protected]

Sir/madam,

We state that we are currently engaged in the business of providing unified access services to its customers throughout uttar pradesh (West) and uttarakhand.

We state that you had approached and requested us to provide you our cellular mobile phone facility. Relying upon your representation and assurance, we provided the said facility to you, with the clear understanding that you shall pay the bills on or before the due date. We state that you have availed the facility but, in breach of the aforesaid representation and promises made by you, you have failed and neglected to pay the amount of rs. 938.44 which is due and payable.

We state that in spite of our repeated reminder and request to pay the aforesaid amount, you have failed and neglected to pay the said amount till date. We state that from the aforesaid, it is apparent that you have intentionally and deliberately not paid the said amount for the facility used by you. We state that as on 16/11/2017 a sum of rs938.44 is due and payable by you.

We state that believing your representations to be true, we acted upon in good faith and entrusted upon you with our cellular mobile phone facility, which you put into extensive use and accumulated huge amount.

In the circumstances, we hereby call upon you to pay the sum of rs938.44. Together with accrued interest thereon @ 18% p. A. From the respective due date till the full & final payment, within 7 days from the date of receipt of this notice, failing which we shall be constrained to initiate civil and/or criminal proceedings against you, entirely at your risk as to cost and consequences, which please note.

We state that without prejudice to our rights, if you are willing to make the aforesaid payment, within the stipulated time, you are requested to contact on [protected] between 10 am to 5 pm or e-mail payment. [protected]@vodafone.com

You can also make the online payment by visiting https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONE_details.jsp

Yours truly,

For vodafone mobile service limited

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