Vodafone India — Bill generated more than my credit limit

Address:

New Delhi, Delhi

Dear Sir/Madam,

I got my Vodafone postpaid [protected] bill very high i.e nearly 10, 000, in last month and 24050 in June month bill but my actual credit limit 3800, and they barred my services all of a sudden without any prior notice.

I approached corporate customercare through mailing, and they given my bill reduced to 4900 after so many struggels to get back my all services, even after i paid 5000. And after 10days again they stopped my services and showing 24000 bill is pending to pay in latest month bill.

I used my mobile in international roaming dated[protected] to[protected] asuming that as i had enough data 2GB in my monthly rental plan and the charges will not exceed more then my credit limit and i will get alert SMS or mail if it is near to my limits, but i didn't get any alert or SMS. Atleast a SMS from the company should come that you are on international roaming and charges will apply, this is like cheating a customer and hiding the actual facts. I asked the same like how could you charge my bill than my credit limit, so they cleverly increased my credit limit to 6000 with out any of my confirmation.

Now they again stopped all my services from the last fewdays and dont know to whom i can approach without working my number even to call customer care. I wrote many mails to corporate customercare but no proper responce from them.

I have really struggled a lot mentally and physical due to my number issue, not only myself, my parents, friends, relatives and my office staff due to this number not reachable all of a sudden with out any notice.

My only concern is how would the charges came more than my credit limit? Why didn't u stop my services as soon as it crossed credit limit, whether my usage was in Local/Roaming or in International Roaming. And how could they barried my services all of a sudden.

This is my kind request that i can't afford this much amount(25000 charged for 35mb of Data witout my knowledge), please help me.

Thanking you,
BhaskaraRao
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