[Resolved] Vodafone India — Bill issue | |||
10/03/15 : Talked with Arpit Agarwal Mailed corporate.[protected]@vodafone.com and payed bill of Rs.2, 000. 15/03/15 : Reminder mail for 10/03/15 as we haven't received any response. (TAT missed) 21/03/15 : Mailed again. 23/03/15 : Received mail response (interaction number [protected] and [protected]). 25/03/15 : Mailed Nodal.[protected]@vodafone.com .. no revert till today. 26/03/15 : Received response via mail for mail dated 21/03/15 (Intercation number [protected] and [protected]) 28/03/15 : Visited Vodafone store at Vidhyadhar nagar, jaipur to get the mail ids and number of nodal office to raise the complaint.(They provided with email id-Appellaite.[protected]@vodafone.com and number [protected] which was again wrong.) 29/03/15 : Mailed Appellaite.[protected]@vodafone.com but got to know that the email id is wrong. 29/03/15 : Visited again vodafone store at Vidhyadhar nagar, jaipur to get the correct mail ids and number. 31/03/15 : Mailed Appellate.[protected]@vodafone.com but no revert as of now. 01/04/15 : Spoken to Nodal officer Shafik Shaikh he told us will get the revert in 24 hrs but no revert as of now. 03/04/15 : Mailed follow up to Appellate.[protected]@vodafone.com no revert as of now. 06/04/15 : Spoken with Niyati Dugle at 11 AM she promised that Nodal officer Harish Solnaki will call us in 2 hrs complaint number [protected]. 06/04/15 : No response till 5:30 PM no calls from Nodal officer again TAT missed. Was this information helpful? | |||
Complaint marked as Resolved
We have forwarded the mail to Nodal officer but as we haven't recd any response on mail for 1 week... We called up the nodal desk and told the the customer executive to frwd the call to the officer he wasn't forwarding but when we pressurized him .. That we are frustrated he finally forwarded the call and the nodal officer finally on the basis of my description on mail.. He resolved my query and waived off the charges which were levied due to inappropriate information provided by his executive at the time of connection. Vodafone India customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Hi,
I have a vodafone corporate SIM (Mobile Number: [protected]).
I got the bill this month on April 7.In the bill there is two international calls(charging 300 Rs) is included.I did not make any ISD call on the day(March 5) or before or even after it.
It is really unethical to include fake items in the bill.
I am shocked how it can be feasible that they include a call which I never did.
Regards,
Vivek Mishra
I have a vodafone corporate SIM (Mobile Number: [protected]).
I got the bill this month on April 7.In the bill there is two international calls(charging 300 Rs) is included.I did not make any ISD call on the day(March 5) or before or even after it.
It is really unethical to include fake items in the bill.
I am shocked how it can be feasible that they include a call which I never did.
Regards,
Vivek Mishra
Hi,
This is in reference to my vodafone bill ([protected]) for May'15. ISD calls of Rs 284 has been charged for me without making any calls.
I am afraid that just for giving missed calls, how you people can charge me Rs 284.
I have been very regular in paying my bill on time throughout. Hence, would not like to do the delay in payment this time.
So, request you to kindly waive off Rs 284 which has been charged to me unnecessarily for not making any calls.
Please take this mail as an urgent mail and revert asap.
Regards,
Payal
[protected]
This is in reference to my vodafone bill ([protected]) for May'15. ISD calls of Rs 284 has been charged for me without making any calls.
I am afraid that just for giving missed calls, how you people can charge me Rs 284.
I have been very regular in paying my bill on time throughout. Hence, would not like to do the delay in payment this time.
So, request you to kindly waive off Rs 284 which has been charged to me unnecessarily for not making any calls.
Please take this mail as an urgent mail and revert asap.
Regards,
Payal
[protected]
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I got the bill this month on April 7, 2015.In the bill there is two international calls(charging 300 Rs) is included.I did not make any ISD call on the day(March 5) or before or even after it.
It is really unethical to include fake items in the bill.
I am shocked how it can be feasible that you include a call which I never did.
Regards,
Vivek Mishra